Terms and Conditions

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received the item that you have ordered. If your piece is damaged during transportation, please contact us via mail@suyeonseo.com with your order number and images of the piece within 2 days after receiving the item. Unfortunately, purchases of original artwork are non-refundable or able to be exchanged.

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When exercising your right of withdrawal:

You must announce that you would like to return the item by sending a message to us mail@suyeonseo.com. In your message, please state: your name, your address, e-mail address, the order number and clearly state which goods the return applies to.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
The customer is responsible for the return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
From the refund amount, we reserve the right to deduct the amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.

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The right of withdrawal does not apply if:

Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed sound or image recording and where the seal has been broken by you.
Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.

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Claims and complaints

We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered

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How do you proceed with a complaint?
Any errors and defects must always be reported to mail@suyeonseo.com, where you state your name, address, e-mail address, order number and a description of the error.
If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board.

 

Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.